Please ensure Javascript is enabled for purposes of website accessibility
Hello and Welcome: Robot Waiters to the Rescue Amid Virus
gvw_ap_news
By Associated Press
Published 4 years ago on
May 31, 2020

Share

RENESSE, Netherlands — You can always count on a robot for perfect timing.

When Shaosong Hu saw robotic waiters serving food in China last fall, he knew exactly what he wanted for his restaurant in the Dutch beachside town of Renesse. He just didn’t have a clue how useful they would prove.

The coronavirus pandemic has turned a whimsical idea into perhaps a window into a dystopian future where a human touch may make people cringe with fear, and a waiter clearing the table sends a customer tense with stress — only to be relieved by a soothing brush with plastic.

“They came in just ahead of that time,” said Hu’s daughter Leah, who also works at the restaurant, the Royal Palace.

Now, his two shiny white-and-red robots glide across the dining area’s floor where, once the restaurant reopens, they will be serving Chinese and Indonesian specialties like Babi Pangang and Char Siu at $17 each.

“Hello and welcome” the robots say — in a voice best described as pre-programmed.

Their duties will include greeting customers, serving drinks and dishes and returning used glasses and crockery. It’s unclear whether diners will be expected to tip.

One thing the robots will certainly do is see that social distancing rules are respected. “We will use them to make sure the 5 feet we need during the corona crisis sticks,” Leah Hu said.

“I’ve had negative reactions,” she said, “such as saying it makes it impersonal.” But it may prove just what customers crave when Dutch restaurants are allowed to reopen on Monday as lockdown restrictions are further eased.

Dutch Restaurants Have Been Hard Hit by the Crisis

In a stab at quasi-human panache, one robot wears a chiffon scarf around its neck. And the hunt is on to give the two human names, with a competition already underway on Instagram. “We don’t have a favorite yet. But the suggestion of Ro and Bot is out. We want to give them a normal name,” said Leah Hu.

Dutch restaurants have been hard hit by the crisis and have been closed for over two months. As of Monday, they will be allowed to reopen but with a maximum of 30 customers. That will force some layout adaptations in the Royal Palace where the robots’ programmed floorplan may have to be changed at the last moment.

And in the southern Zeeland province, the Hus don’t want to hear any complaints about the robots robbing young people of a job. They say it’s hard enough anyway to find staff in a rural region without any major city close by.

“They help us with the work we do,” said Leah Hu. “We are often busy and cleaning tables and the robots give us an extra hand.” It also frees up the human staff for some more personal contact.

“We are not disappearing. We are still here. They will always need people in this industry,” she said.

Adapting to the robots, even your own, remains a challenge. “For us, it is still trying to see what works,” she said.

RELATED TOPICS:

DON'T MISS

Crescent View West High Celebrates New Clovis Home

DON'T MISS

Fresno Man Sentenced to 29 Years for Sexually Assaulting Children and Dog

DON'T MISS

Bulldogs’ Two-Position Standout Tommy Hopfe Signs With Rockies

DON'T MISS

Artists, Vendors Plan to Defy City’s ArtHop Crackdown

DON'T MISS

Former Bulldog QB Jake Haener: I Have a ‘Rare Form of Skin Cancer’

DON'T MISS

The Many Names of GOP Vice Presidential Nominee JD Vance

DON'T MISS

‘Fed Up’ Dyer, Councilmembers Unveil Plan to Crack Down on Street Campers

DON'T MISS

House Republicans Slam Trump’s ‘Worst Choice’ for VP Pick JD Vance

DON'T MISS

Companies Cut Prices to Boost Sales, Consumers Respond

DON'T MISS

Stay Cool, Fresno!

UP NEXT

The Many Names of GOP Vice Presidential Nominee JD Vance

UP NEXT

Warner Bros. Discovery Sues NBA for Not Accepting Its Matching Offer

UP NEXT

Netanyahu Will Meet Trump at Mar-a-Lago, Mending a Yearslong Rift

UP NEXT

Watch: Breaking Down Netanyahu’s Speech in Congress

UP NEXT

Recall of Boar’s Head Deli Meats Announced During Investigation of Listeria Outbreak

UP NEXT

Uvalde, Texas, School Officer Pleads Not Guilty to Charges of Failing to Protect Kids During Attack

UP NEXT

Spicy Dispute Over the Origins of Flamin’ Hot Cheetos Winds up in Court

UP NEXT

Harris Tells Netanyahu ‘It Is Time’ to Get Hostage Deal Done and End Gaza War

UP NEXT

Biden and Netanyahu Meet With a Show of Amiable Relations Despite Tensions

UP NEXT

Fresno County Sheriff Thanks Community for Their Help in Finding Relatives of Deceased Man

Artists, Vendors Plan to Defy City’s ArtHop Crackdown

3 hours ago

Former Bulldog QB Jake Haener: I Have a ‘Rare Form of Skin Cancer’

4 hours ago

The Many Names of GOP Vice Presidential Nominee JD Vance

4 hours ago

‘Fed Up’ Dyer, Councilmembers Unveil Plan to Crack Down on Street Campers

4 hours ago

House Republicans Slam Trump’s ‘Worst Choice’ for VP Pick JD Vance

4 hours ago

Companies Cut Prices to Boost Sales, Consumers Respond

5 hours ago

Stay Cool, Fresno!

5 hours ago

Warner Bros. Discovery Sues NBA for Not Accepting Its Matching Offer

5 hours ago

Tanker Plane Crash Kills Firefighting Pilot in Oregon as Western Wildfires Spread

5 hours ago

Will Bonta Election Lawsuit Reverse the Will of Fresno County Voters?

5 hours ago

Crescent View West High Celebrates New Clovis Home

The arch of colorful balloons over the doorway of a storefront on Shaw Avenue in Clovis was a clue that something exciting was happening on ...

2 hours ago

2 hours ago

Crescent View West High Celebrates New Clovis Home

2 hours ago

Fresno Man Sentenced to 29 Years for Sexually Assaulting Children and Dog

3 hours ago

Bulldogs’ Two-Position Standout Tommy Hopfe Signs With Rockies

3 hours ago

Artists, Vendors Plan to Defy City’s ArtHop Crackdown

4 hours ago

Former Bulldog QB Jake Haener: I Have a ‘Rare Form of Skin Cancer’

4 hours ago

The Many Names of GOP Vice Presidential Nominee JD Vance

4 hours ago

‘Fed Up’ Dyer, Councilmembers Unveil Plan to Crack Down on Street Campers

4 hours ago

House Republicans Slam Trump’s ‘Worst Choice’ for VP Pick JD Vance

MENU

CONNECT WITH US

Search

Send this to a friend