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PG&E customers who are behind on their power and gas bills won’t have their service disconnected because of nonpayment, the company said Friday.

The decision is in reaction to the  COVID-19 pandemic, PG&E said.

Portrait of PG&E senior VP Laurie Giammona

“Our most important responsibility is the health and safety of our customers and employees. We also want to provide some relief from the stress and financial challenges many are facing during this worldwide, public health crisis.” — PG&E Senior VP Laurie Giammona

Applies to Residential, Business Customers

This suspension of disconnections will apply to residential and commercial customers and remains in effect until further notice.

“We recognize that this is a rapidly changing situation and an uncertain time for many of our customers,” said PG&E Senior Vice President Laurie Giammona. “Our most important responsibility is the health and safety of our customers and employees. We also want to provide some relief from the stress and financial challenges many are facing during this worldwide, public health crisis.”

Flexible Payments Plans Available

PG&E also said it is offering its most flexible payment plans to customers who indicate either an impact or hardship resulting from COVID-19.

The company has told employees who have direct customer contact to take social distancing precautionary measures, such as avoiding handshakes and wearing disposable nitrile gloves while in customers’ homes.

Pay Online or by Phone

Customers who visit local offices to pay bills and are sick or experiencing symptoms are asked to use other payment options such as online or by phone at 1-877-704-8470.

Internally, the company is taking advanced cleaning measures. And it is communicating best practices frequently with employees. Employees are working remotely if their jobs allow.

The company says it doesn’t expect disruptions in service because of the public health crisis.

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