Please ensure Javascript is enabled for purposes of website accessibility
US Plans to Make Airlines Refund Fees if Bags are Delayed
gvw_ap_news
By Associated Press
Published 3 years ago on
July 2, 2021

Share

The Transportation Department will propose that airlines be required to refund fees on checked baggage if the bags aren’t delivered to passengers quickly enough.

The proposal, if made final after a lengthy regulation-writing process, would also require prompt refunds for fees on extras such as internet access if the airline fails to provide the service during the flight.

A department official said the agency will issue the proposal in the next several days, and it could take effect by next summer.

The proposal will require refunds if airlines fail to deliver a bag within 12 hours of the passenger’s U.S. flight touching down or within 25 hours after an international flight.

Current regulations require refunds only if bags are lost, although airlines must compensate passengers for “reasonable” incidental expenses incurred while their bags are delayed. The government does not know how often airlines keep fees even when bags are significantly delayed.

The bag-fee proposal is the first of several airline-consumer regulations coming from the Biden administration under an executive order that the president will soon sign, according to a senior Transportation Department official, who spoke on condition of anonymity to discuss a proposal that hasn’t been made public. The order will be designed to boost competition and give consumers more power, the official said.

Kurt Ebenhoch, executive director of Travel Fairness Now, an airline consumer organization, called the bag-fees refund “one consumer-friendly item in a long list requiring DOT action.” He said top priorities include refunds for pandemic-related cancellations, stronger rules to let families with small children sit together without paying extra, and more transparency in flight schedules and fares.

John Breyault, a vice president with the National Consumer League, said Transportation Secretary Pete Buttigieg seems to be paying more attention to consumer issues than did Elaine Chao, who held the job during the Trump administration. But he said he would like the Biden administration to act more quickly.

“The proof will be in the pudding whether this DOT will make consumer protection a real priority after four years of benign neglect, at best, and active regulatory sabotage at worst,” Breyault said.

Last year, more than 100,000 consumers complained to the government about airline service. Refunds were the biggest gripe, although most claimed airlines refused to give refunds to consumers who canceled trips because of the pandemic. The Transportation Department is seeking a $25.5 million fine against Air Canada, but has not taken action against other carriers over refunds for canceled flights.

In 2019, the last full year before the pandemic, passengers paid U.S. airlines $5.76 billion in fees on checked bags, according to the Transportation Department. That dropped to $2.84 billion last year, when travel slumped because of the pandemic. The figures do not include fees for carry-on bags.

For many years, customers could check one or two bags on almost any airline without paying a fee. That began to change during a travel slump caused by the financial crisis of 2008. Now, most U.S. airlines other than Southwest charge even for a single bag, although fees are usually waived for customers who buy high-fare tickets or carry the airline’s credit card.

American Airlines generated $2 billion from checked-bag fees over the past two years, followed by Delta Air Lines and United Airlines, each around $1.5 billion. Because of their smaller size, discount airlines including Spirit and Frontier reap less money but get a higher percentage of revenue from the fees.

RELATED TOPICS:

DON'T MISS

This Is Why Banana Ball Drew 31,000 for the Series in Fresno

DON'T MISS

Harper Homers, Wheeler Strikes out 11 as Phillies Complete Sweep of Reeling Giants

DON'T MISS

Liberal Icon Bernie Sanders Is Running for Senate Reelection, Squelching Retirement Rumors

DON'T MISS

Thief Uses Sleight of Hand to Swipe $255K Tiffany Ring, Cops Say

DON'T MISS

California Reports the First Increase in Groundwater Supplies in 4 Years

DON'T MISS

Fresno Charter School Wants to Increase Enrollment. But Are Its Students Lagging Their Peers?

DON'T MISS

Lawsuit Alleges Decades of Child Sex Abuse at Illinois Juvenile Detention Centers Statewide

DON'T MISS

Texas Soldier Arrested in Russia on Theft Charges After Unexpected Detour

DON'T MISS

Fresno Detectives Arrest Motorcycle Club Leader on Arson, Gun Charges

DON'T MISS

Pulitzer Prizes in Journalism Awarded to The New York Times, The Washington Post, AP and Others

UP NEXT

Pulitzer Prizes in Journalism Awarded to The New York Times, The Washington Post, AP and Others

UP NEXT

A Subset of Alzheimer’s May Be Caused by Two Copies of a Single Gene: New Research

UP NEXT

Liar, Liar: Potential Trump VP Pick Noem’s Claims Are on Fire

UP NEXT

Merced’s Treacherous ‘Tunnel Lane’ Removed from Northbound Highway 99

UP NEXT

US Airstrike Targeting Al-Qaida Leader in Syria Killed a Farmer, American Military Says

UP NEXT

Another State Department Official Resigns Over Biden’s Gaza Policy

UP NEXT

Senators Want Limits on Government’s Use of Facial Recognition Technology for Airport Screening

UP NEXT

Biden Says ‘Order Must Prevail’ on Campuses, but He Won’t Send National Guard

UP NEXT

Police Dismantle UCLA Tent Camp, Take Pro-Palestinian Protesters Into Custody

UP NEXT

Fresno State’s Randa Jarrar Dragged Out of Event Featuring Big Bang Theory’s Mayim Bialik

Thief Uses Sleight of Hand to Swipe $255K Tiffany Ring, Cops Say

12 hours ago

California Reports the First Increase in Groundwater Supplies in 4 Years

13 hours ago

Fresno Charter School Wants to Increase Enrollment. But Are Its Students Lagging Their Peers?

13 hours ago

Lawsuit Alleges Decades of Child Sex Abuse at Illinois Juvenile Detention Centers Statewide

13 hours ago

Texas Soldier Arrested in Russia on Theft Charges After Unexpected Detour

13 hours ago

Fresno Detectives Arrest Motorcycle Club Leader on Arson, Gun Charges

13 hours ago

Pulitzer Prizes in Journalism Awarded to The New York Times, The Washington Post, AP and Others

14 hours ago

Hamas Accepts Gaza Cease-Fire; Israel Launches Strikes in Rafah

15 hours ago

Tom Brady’s Netflix Roast Features Lots of Jabs and a Belichick-Kraft Reunion

15 hours ago

CA Limits How Police Respond to Protests. Why Were Bean Bag Shotguns Used at UCLA?

15 hours ago

This Is Why Banana Ball Drew 31,000 for the Series in Fresno

If you’re unaware of the Savannah Banana phenomenon, you must be actively avoiding social media, as the team and their rivals, the Par...

11 hours ago

11 hours ago

This Is Why Banana Ball Drew 31,000 for the Series in Fresno

12 hours ago

Harper Homers, Wheeler Strikes out 11 as Phillies Complete Sweep of Reeling Giants

12 hours ago

Liberal Icon Bernie Sanders Is Running for Senate Reelection, Squelching Retirement Rumors

12 hours ago

Thief Uses Sleight of Hand to Swipe $255K Tiffany Ring, Cops Say

13 hours ago

California Reports the First Increase in Groundwater Supplies in 4 Years

13 hours ago

Fresno Charter School Wants to Increase Enrollment. But Are Its Students Lagging Their Peers?

13 hours ago

Lawsuit Alleges Decades of Child Sex Abuse at Illinois Juvenile Detention Centers Statewide

13 hours ago

Texas Soldier Arrested in Russia on Theft Charges After Unexpected Detour

MENU

CONNECT WITH US

Search

Send this to a friend