Please ensure Javascript is enabled for purposes of website accessibility
It Takes a Tech Village to Track Santa on Christmas Eve
gvw_ap_news
By Associated Press
Published 5 years ago on
December 24, 2019

Share

PETERSON AIR FORCE BASE, Colo. — Depending on which country they’re from, the kids may ask about Father Christmas, Papa Noel, Saint Nick or Santa Claus.

For the 64th time, a wildly popular program run by the U.S. and Canadian militaries is providing real-time updates on Santa’s progress to millions around the globe.
But those who believe all want to know one thing: where in the world the jolly old man and his sleigh full of gifts are on Christmas Eve.
For the 64th time, a wildly popular program run by the U.S. and Canadian militaries is providing real-time updates on Santa’s progress to millions around the globe.
And this year, the North American Aerospace Defense Command is offering even more high-tech ways for children and parents to follow along.
Operation NORAD Tracks Santa has evolved from a misdirected telephone call in 1955, to a trailer parked outside the command’s former lair deep inside Cheyenne Mountain, to NORAD ’s modern-day headquarters at Colorado’s Peterson Air Force Base.
Along the way, the tens of thousands of telephone calls fielded by NORAD volunteers each year have been augmented by an explosion of technology that lets millions track St. Nick’s journey from the North Pole to the Pacific and Asia, from Europe to the Americas.
Photo of NORAD monitors
Monitors are illuminated in the NORAD Tracks Santa center at Peterson Air Force Base, Monday, Dec. 23, 2019, in Colorado Springs, Colo. More than 1,500 volunteers will answer an estimated 140,000 telephone calls from childfren and their parents who will be checking on the whereabouts of Santa Clau on Christmas Eve. (AP Photo/David Zalubowski)

It Takes a Village of 1,500 Volunteers to Field Emails

This year’s portals include Alexa, OnStar, Twitter, Facebook, Instagram and 3-D apps developed for mobile devices by Cesium, a Philadelphia-based IT and defense contractor. The apps integrate geospatial and satellite-positioning technology with high-resolution graphics that display the actual positions of the stars, sun and moon and the shadows they cast at any point in Santa’s journey.
It takes a village of dozens of tech firms — including Google, Microsoft, Hewlett Packard and Bing Maps — to deliver the immersive effect for global Santa trackers, with some 15 million visits to the website alone last year.
And it takes a village of 1,500 volunteers to field emails and the 140,000 or so telephone calls to 1-877-HI-NORAD (1-877-446-6723). They staff phone banks equipped with monitors inside a building at Peterson, which offers a view of snow-capped Pikes Peak to the west.
More volunteers and firms donate food, water and coffee to those on Santa Watch.
“Hi Santa Trackers! Lots of kids are waiting to ask you about Santa,” a sign reads.
Volunteers are equipped with an Operations Center Playbook that helps ensure each and every caller can go to sleep happy and satisfied on Christmas Eve.

Photo of Canadian Armed Forces Major Andrew Hennessy, of Armstrong, B.C.
Canadian Armed Forces Major Andrew Hennessy, of Armstrong, B.C., talks about the volunteer effort in the NORAD Tracks Santa center at Peterson Air Force Base, Monday, Dec. 23, 2019, in Colorado Springs, Colo. More than 1,500 volunteers will answer an estimated 140,000 telephone inquiries to learn of the whereabouts of Santa Claus on Christmas Eve. (AP Photo/David Zalubowski)

Most Early Calls Come From Japan and Europe

Longtime Santa trackers are familiar with the NORAD-Santa story.

“I’ve never had a block of time move so quickly.” — program manager Preston Schlachter
In 1955, Air Force Col. Harry Shoup — the commander on duty one night at NORAD’s predecessor, the Continental Air Defense Command — fielded a call from a child who dialed a misprinted telephone number in a newspaper department store ad, thinking she was calling Santa.
A fast-thinking Shoup quickly assured his caller that he was. And a tradition was born.
Today, most early calls come from Japan and Europe. The volume soars in the U.S. and Canada, said program manager Preston Schlachter. United Kingdom callers ask about Father Christmas. Those in France generally seek Papa Noel’s whereabouts.
For team members, once “Big Red” — Santa’s code name — is airborne, Schlachter said, “it’s off to the races.”
“I’ve never had a block of time move so quickly,” he said.

DON'T MISS

5 Reasons Early Voting Is Overwhelmed With Falsehoods

DON'T MISS

Christian McCaffrey Returns to Practice for the 49ers From Achilles Tendon Injury

DON'T MISS

California Sues LA Suburb for Temporary Ban of Homeless Shelters

DON'T MISS

You May Have Blocked Someone on X but Now They Can See Your Public Posts Anyway

DON'T MISS

Some Republican-Led States Refuse to Let Justice Department Monitors Into Polling Places

DON'T MISS

Fresno Police Arrest Suspect in Fatal NW Apartment Shooting

DON'T MISS

Fresno Murder Suspect Stopped in Las Vegas, Others Wanted

DON'T MISS

Trump’s Crowds Are Dwindling as His Campaign Winds Down

DON'T MISS

Trump Threatens 25% Tariff on Mexico to Curb Immigration

DON'T MISS

Music Legend Quincy Jones, Architect of Pop’s Greatest Hits, Dies at 91

UP NEXT

Israel Ends Agreement With UN Agency Providing Aid in Gaza

UP NEXT

US Confirms Reports That Iran Arrested an Iranian-American Citizen

UP NEXT

Israel Says It Carried out Ground Raid Into Syria, Seizing a Syrian Citizen

UP NEXT

Russia’s Swift March Forward in Ukraine’s East

UP NEXT

North Korea’s Long-Range Missile Test Signals Its Improved, Potential Capability to Attack US

UP NEXT

Death Toll From Spanish Floods Climbs to 205 as Shock Turns to Anger and Frustration

UP NEXT

Visalia Rollerblader Suffered Major Injuries After Being Struck by Vehicle

UP NEXT

Fresno County Man Indicted for Possessing Stolen Guns

UP NEXT

Nearly a Quarter of Lebanese Border Villages Destroyed in Israel’s Military Campaign

UP NEXT

Waves of Rocket Fire From Lebanon Hit Israel, Killing 7 in Deadliest Strikes Since Israeli Invasion

You May Have Blocked Someone on X but Now They Can See Your Public Posts Anyway

51 mins ago

Some Republican-Led States Refuse to Let Justice Department Monitors Into Polling Places

57 mins ago

Fresno Police Arrest Suspect in Fatal NW Apartment Shooting

1 hour ago

Fresno Murder Suspect Stopped in Las Vegas, Others Wanted

2 hours ago

Trump’s Crowds Are Dwindling as His Campaign Winds Down

2 hours ago

Trump Threatens 25% Tariff on Mexico to Curb Immigration

3 hours ago

Music Legend Quincy Jones, Architect of Pop’s Greatest Hits, Dies at 91

3 hours ago

Big Pharma Backs Harris 6-to-1 Over Trump in Presidential Campaign Contributions

3 hours ago

Sanger Men Arrested in Connection with Slingshot Vandalism Spree at Businesses

3 hours ago

What Is Sierra Unified’s Plan to Boost Lagging Student Achievement?

4 hours ago

5 Reasons Early Voting Is Overwhelmed With Falsehoods

This year’s early voting period appears to be far more polluted with election misinformation than those in previous presidential races, acco...

25 mins ago

Voters cast their ballots at Desert Breeze Community Center in Las Vegas during the last day of in-person early voting in Nevada on Friday, Nov. 1, 2024. Nearly 75 million people have cast early ballots, making their voices heard amid worry about the process, the outcome and democracy itself. (Bridget Bennett/The New York Times)
25 mins ago

5 Reasons Early Voting Is Overwhelmed With Falsehoods

33 mins ago

Christian McCaffrey Returns to Practice for the 49ers From Achilles Tendon Injury

38 mins ago

California Sues LA Suburb for Temporary Ban of Homeless Shelters

51 mins ago

You May Have Blocked Someone on X but Now They Can See Your Public Posts Anyway

57 mins ago

Some Republican-Led States Refuse to Let Justice Department Monitors Into Polling Places

Gerrick Franklin (pictured), 34, was taken into custody Sunday in Madera County on suspicion of killing Tyler Hamon, 33. (Fresno PD)
1 hour ago

Fresno Police Arrest Suspect in Fatal NW Apartment Shooting

2 hours ago

Fresno Murder Suspect Stopped in Las Vegas, Others Wanted

Former President Donald Trump, the Republican presidential nominee, on stage during a campaign rally in Lititz, Pa., on Sunday, Nov. 3, 2024. Trump told supporters on Sunday that he “shouldn’t have left” the White House at the end of his term during an end-of-campaign rally where he vented angrily about a spate of new public polls showing him losing ground to Vice President Kamala Harris and joked about reporters being shot at. (Doug Mills/The New York Times)
2 hours ago

Trump’s Crowds Are Dwindling as His Campaign Winds Down

Search

Send this to a friend