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Child Services Hotline Number Down Statewide. Those Needing Help Should Go Online.

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Following an outage at the call center Jan. 31, 2024, those needing child support services should reach out to their respective counties or go online. (GV Wire Composite/Paul Marshall)
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A statewide outage has California officials sending those needing child support services to online platforms.

The call center for the California Department of Child Support Services is still offline as of Wednesday. Calls made to the hotline, 1-866-901-3212, cannot be routed to the respective counties, according to a representative with the California Child Support Services.

The call center services counties throughout California, including Fresno County.

State officials do not expect the issue resolved before the end of the week. Those needing services from the California Department of Child Support Services should reach out directly to their respective county or visit the website www.childsupport.ca.gov, then click on Customer Connect.

Online services are operating with no interruptions.

The call center is used for a variety of child support needs, whether applying for court-ordered child support, locating parents, establishing legal parentage or making child support payments.

Edward Smith began reporting for GV Wire in May 2023. His reporting career began at Fresno City College, graduating with an associate degree in journalism. After leaving school he spent the next six years with The Business Journal, doing research for the publication as well as covering the restaurant industry. Soon after, he took on real estate and agriculture beats, winning multiple awards at the local, state and national level. You can contact Edward at 559-440-8372 or at Edward.Smith@gvwire.com.

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